We accept major credit and debit cards via secure checkout. Bank transfer may be available for larger orders by arrangement.

Yes. Checkout uses secure encryption, and payment details are handled through secure payment infrastructure. Williams Bullion does not store full card numbers, CVV codes or PIN data.

Due to live bullion market pricing, orders may not always be cancellable once confirmed.

If you need to make a change, call us immediately on +64 3 667 2327 and we will do our best to assist.

Yes. We may offer tiered pricing and custom quotes for larger orders. Contact us before placing a bulk order to discuss availability, pricing and shipping options.

Yes. Every product is sourced from reputable suppliers and clearly specified by metal type, purity and weight.

.999 fine means the metal is 99.9% pure. Some products in our range are .9999 fine, or 99.99% pure, and this is shown clearly on the product page.

Every product page lists specifications including weight, purity and design markings. For recognised mint products, you can cross-reference these against the mint's published specifications.

Our focus is physical bullion for stacking and private ownership. Some pieces may appeal to collectors, but we do not price products based on speculative collectible value.

Orders are typically dispatched from Christchurch within 1 to 2 business days. Delivery times vary by location and courier service — see our shipping page for details.

Yes. A tracking number is sent to your email address once your order is dispatched from Christchurch.

Visits to our Christchurch showroom at 124 Peterborough St are by appointment, seven days.

Book an appointment

Due to live bullion market pricing, returns are limited once an order is confirmed. Products must be returned in original condition to be considered.

Please read our full Refund Policy before purchasing.

Contact us immediately with clear photos of the damage. We will assess the situation and work with you to resolve it.

Exchanges are considered case by case, taking product condition and current market factors into account. Contact us to discuss your situation.

Store bullion securely, such as in a personal safe or safety deposit box. Keeping pieces in original packaging can help maintain condition and presentation.

Not at this stage. Williams Bullion focuses on supplying physical metal for customers to hold directly.

We may consider purchasing metals depending on the product and current market conditions. See how we buy back bullion, or call us to discuss.